Four Critical Mindsets For New Bosses
As a new manager, it's crucial to understand how your mindset needs to shift when you move from individual contributor to leading a team. Often, new managers don't have the clarity or skills to enact these changes and end up going back to what worked for them before. Unfortunately, this is damaging for both you as a manager and your team.
To help illuminate the key changes new managers must make, I spoke with Eric Girard, CEO of Girard Training Solutions and author of Lead Like a Pro: The E ential Guide for New Managers. Eric specializes in the development of new managers, focusing on their succe ful transition to their new role and on their team management skills.
Eric walked me through four key shifts that new bo es must embrace.
ACCEPT NO MONKEYS
New managers often fall into the trap of believing they need to solve every problem. This mindset leads to taking on several metaphorical 'monkeys' that now are causing havoc on your shoulders. This concept originated in a 1974 Harvard Busine Review article, Don’t Be a Monkey Handler. The author explains that employees are walking around with ‘monkeys’ (problems and tasks) that they are trying to get rid of.
As a manager, it’s natural to want to help, but you can't and shouldn't carry everyone's 'monkey.' Instead, your job is to empower your team members to become problem solvers themselves. Eric suggests asking them, "What would you do if I weren't here?" You might be surprised by the creativity and potential in your team.
BECOME A FACILITATOR
When your team members need help, your role is to facilitate their thinking, not give them answers. Eric recommends the GROW model: Goals, Reality, Options, and Way Forward. It guides conversations, encourages problem-solving, and lays the foundation for a clear action plan.
Ask questions that unpack what succe looks like, what’s really going on in the current situation, what options they have considered or could explore, and what their next steps are. Cla ic journalistic questions (who, what, when, where, why, and how) are also great at fostering insightful discu ions.
IT TAKES EFFORT TO BUILD TRUST
Building relationships with your team members is more important now than ever. To trust someone, you need to genuinely understand and appreciate them. Make time to get to know your team members. If you’re co-located, Eric recommends bowling as an ideal activity. It is not too competitive and provides ample opportunity for socializing, the real reason you’re gathered.
Small gestures like handwritten thank-you notes or a $10 Starbucks gift card to acknowledge a job well done also go a long way in fostering camaraderie.
NORMALIZE CHANGE
Change is inevitable in any work environment. As the bo , you have the added responsibility of supporting your team members through changes that, if not attended to, can be disruptive. Eric explains that we need to arm our team with the tools to navigate change effectively. We can share models like the Bridges Transition Model or the Kubler-Ro Change Curve to help guide our colleagues through the experience of change.
The Bridges Transition Model notes that every change is a departure from what was, a neutral middle where things are unstable or ambiguous, and the beginning of something else. Acknowledging these phases can give people an anchor during otherwise tumultuous times.
The Kubler-Ro Change Curve puts language to the emotional journey people experience during a change. Each person moves at their own pace and it’s important to allow people to vent as they proce what’s happening. As Eric puts it, just don’t let them park there.
NEW BOSSES NEED TIME TO ACCLIMATE
As a new manager, you’ve taken on new responsibilities that you may not even realize are now yours. You're expected to make a significant shift – from an individual contributor focused on task execution to a manager responsible for achieving results through your team members.
These shits take time, but the more you can embrace these approaches, the easier it will be to effectively lead your team now and in the future.
Listen to the full episode to learn more.
Listen to the full episode →Keep up with Eric Girard:
Follow Eric on LinkedIn here
Join Eric’s Lead Like a Pro Workshop here
Grab a copy of his book, Lead Like a Pro here
Giveaway: 4 Copies of “Lead Like a Pro”
Eric is giving away 4 signed copies of his book, Lead Like a Pro: An E ential Guide For New Managers. This book is your roadmap to becoming a succe ful manager people will want to work with. As Eric explains, anyone who wants to thrive in a new management position, get the most from their teams, and contribute to their organization’s succe must transform themselves from an individual contributor who can manage tasks into someone who’s great at managing people.
To get this guest bonus and many other member benefits, become a member of The Modern Manager Podcast+ Community.
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